Returning your products to Pristus™ is easy.
Isn't parenting hard enough?
Customer Service Hours:
Sunday – Saturday 8am – 6pm, EDT
Warehouse Address: 110 South Street, Cromwell, Connecticut, 06416
EZ 3-Step Return Process
- Contact us on live chat or phone for a 6-digit return code.
- Repackage your products + invoice + return code in its original packaging and original shipping box.
- Ship your return to our warehouse: Pristus™, 110 South Street, Cromwell, Connecticut, 06416
- Texting customer service is available Sunday through Saturday 8 am – 6 pm est
- The cost to ship the returned product is the consumers responsibility
- We are unable to accept returns without the return code
- We reserve the right to refuse return and deny credit
- If your product arrived defective, please contact the manufacturer directly