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Returning your products to Pristus™ is easy.
Isn't parenting hard enough?

Customer Service Hours:
Sunday – Saturday 8am – 6pm, EDT

Text: 860-709-5811

Warehouse Address: 110 South Street, Cromwell, Connecticut, 06416

EZ 3-Step Return Process

  1. Contact us on live chat or phone for a 6-digit return code.
  2. Repackage your products + invoice + return code in its original packaging and original shipping box.
  3. Ship your return to our warehouse: Pristus™, 110 South Street, Cromwell, Connecticut, 06416


  • Texting customer service is available Sunday through Saturday 8 am – 6 pm est
  • The cost to ship the returned product is the consumers responsibility
  • We are unable to accept returns without the return code
  • We reserve the right to refuse return and deny credit
  • If your product arrived defective, please contact the manufacturer directly