Warehouse Address: 110 South Street, Cromwell, Connecticut 06416
Refund Process
Follow the instructions on the Return’s page to return your product to Pristus™.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5 to 8 business days, depending on your card issuer’s policies.
Disclaimers:
Phone calls are available Sunday through Saturday 8 am – 6 pm est
The cost to ship the returned product is the consumers responsibility
We are unable to accept returns without a return code
We reserve the right to refuse return and deny credit
If your product arrived defective, please contact the manufacturer directly