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Refunds are simple.
No Stressy.

Chat & Phone Hours:
Sunday – Saturday 8am – 6pm, EDT

Phone: 860-505-4664

Address: 1240 Farmington Avenue, Ste 2, Berlin, Connecticut 06037

Refund Process

  1. Follow the instructions on the Return’s page to return your product to Pristus™.
  2. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  3. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5 to 8 business days, depending on your card issuer’s policies.

Disclaimers:

  • Live chat and phone calls are available Sunday through Saturday 8 am – 6 pm est
  • The cost to ship the returned product is the consumers responsibility
  • We are unable to accept returns without a return code
  • We reserve the right to refuse return and deny credit
  • If your product arrived defective, please contact the manufacturer directly

DUE TO HURRICANE IDA, OUR BABY SHOP AND WAREHOUSE WERE FLOODED. WE ARE UNABLE TO PROCESS ORDERS AT THIS TIME.