FAQ

- PRODUCT RECOMMENDATIONS -

Can I get help picking out a gift for someone special?

Absolutely!

We have gift recommendations in several places on our website.

Or, you can talk with one of our gift experts on live chat, phone or by emailing luv@pristus.com.

Can SOMEONE HELP ME WITH PRODUCT RECOMMENDATIONS?

We are at your service. 

Please contact us on live chat, phone or by emailing luv@pristus.com to get personalized help with product recommendations.

- SHIPPING -

Where do you ship from?

All orders are either shipped from our flagship store in Berlin, Connecticut, or from a brand’s warehouse direct to you. 

All products are located and shipped from inside the United States.

Which Shipment Carriers Does Pristus™ Use?

We use standard USA carriers including: UPS, FedEx and USPS.

Pristus™ reserves the right to choose and change carriers depending on the products you purchase and where your ordered products are located within the United States.

Do you ship internationally?

At this time, we are only able to ship within the United States.

Do you offer express shipping?

All orders are shipped with standard methods.

We are unable to offer express shipping at this time.

- ACCOUNT & ORDER HANDLING -

How can I track my order?

We will send you a tracking number as soon as your order ships. 

If you placed your order and haven’t received a tracking number within 3 business days, please email support@pristus.com for additional help.

When will I receive my order?

All orders are shipped with standard shipping and should arrive within 5 to 8 business days.

I'm having trouble logging into my account

We have several options to help you get back into your account.

First, try using the ‘forgot password’ feature on the account login page.

If you’re still having trouble, please contact us to reset your password from our end.

Can I contact you to get a status on my order?

We are pleased to serve you. 

Please contact us during business hours and we will happily look up your order status for you.

Please have your name and order number ready.

- RETURNS -

Is my product eligible for return?

If you contact us within 30 days of purchase and your item is unused and undamaged, you can return your product for a full refund.

How do I return a product?

Please follow our EZ 3-Step Return Process:

  1. Contact us on live chat or phone within 30 days of purchase for a 6-digit return code.
  2. Repackage your products + invoice + return code in its original packaging and original shipping box.
  3. Ship your return to: Pristus™, 1240 Farmington Avenue Ste 2., Berlin, Connecticut, 06037

Does Pristus™ Pay For Return Shipments?

If you contact us within 30 days of purchase and your item is unused, you can return your product for a full refund.

Can I return a defective or damaged product?

If your product arrived damaged or is defective, contact the manufacturer immediately for a replacement.